Claudia Faerber recently joined SAP Education as
a Practice Manager. Winner of the 2012 SAP/ASUG Education Best Practice Award
and the 2011 McKesson Pharmaceutical Presidents Award, her User Sustainment
methodology integrates grassroots change components, like super user networks
and strong communications, with analytic proof. The result is a picture that
not only relies on years of experience, but has the data to target users and
improve the ROI.