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Friday, November 11 • 10:00am - 10:45am
Beyond Go-Live: Driving Business Value and Optimizing SAP Post Go-Live by Understanding the Users Experience & Leveraging Super Users

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Many organizations prepare for go-live and expend countless resources to ensure that end users are ready. Many organizations fail to look at how focusing on end users will drive adoption post go-live. Optimization of SAP is the goal. Thinking past go-live is essential. During this session, we will explore how embedding change management culturally, using tools to evaluate end user performance, and driving a strong, sustained Super User / Power User program can help SAP customers exceed their business goals. The SAP Marriage begins at go-live. This session will ensure your organization is thinking and preparing for years to come. The presentation will
• Showcase a customer story to demonstrate the value of thinking beyond go-live.
• Review key industry standards and best practices will help drive the planning process post go-live.
• Review how end user adoption can be aligned with your Center of Excellence (COE).
• Review learning techniques that will support end user post initial training and drive the use of business processes and SAP.
• Discuss leveraging tools and techniques to confirm adoption and create focused programs to support gaps in performance.
• Discuss the importance of Super Users driving beyond go-live and their efforts becoming part of business as usual
Speakers
DG

David Gaw

MS

Michele Snead

Michele Snead, Director of Performance Consulting has been consulting for the past 19 years. David Gaw, Performance Consultant, has been consulting for the past 15 years. Michele and David have worked with large and small organizations driving end user adoption. For the past few years, focus has shifted to driving optimization and ensuring Change Management, Communication, Training, and Performance Support are built into the long-term program... Read More →

Friday November 11, 2016 10:00am - 10:45am
C-150
  Support for Business Users and Projects, Customer Story, Presentation

Attendees (10)