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Thursday, November 10 • 1:00pm - 1:45pm
Change Management and Training: General Motors end to end solution

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General Motors, Customer Care and Aftersales (CCA), Organizational Change Management Team presents their end-to-end methodology and how it specifically relates to Super Users. During this presentation they will walk you through their approach to end use preparedness by analyzing, communicating and training in advance of their SAP EWM deployments and continued support through the post go live “hyper care” period. They will also share their new scalable, repeatable and innovative approach to communications and training, designed to prepare all impacted users and key stakeholders for the change and to be successful on day 1.

avatar for Jennifer Farner

Jennifer Farner

General Motors
Jennifer Farner is the Learning and Development Manager for General Motors Customer Care and Aftersales in Grand Blanc, Michigan. Jennifer began her career and love of training and development eleven years ago when she started teaching high-school students. She made the transition... Read More →
avatar for Gretchen Sells

Gretchen Sells

Change Readiness, General Motors
Gretchen Sells has been a leader in driving positive organizational change at General Motors Customer Care and Aftersales. Utilizing the Change Agent Network, Gretchen provides tactical communications that align the organization and lower resistance to new initiatives. Gretchen is... Read More →

Thursday November 10, 2016 1:00pm - 1:45pm CST
C-141 Super User Lounge